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carlespastorfoz
Participant
February 5, 2020
Answered

Refund policy to change plan subscription

  • February 5, 2020
  • 3 replies
  • 3095 views

Hi,

 

first of all I have to say that it is really frustrating trying to be careful when subscribing to any online service like i did with Creative Cloud All Apps, and see that I couldn't read anywhere the cancelation refund policy saying they will charge you with the 50% of the remaining anual plan subscription. I insist that this makes no good to the reputation of your company. I'll never be a loyal customer anymore. 

 

Having said that, my point here is understanding if changing my current anual plan means that i still have to pay 50% of the remaining anual subscription and then still pay the new anual plan? Or automatically refunds the 100% of the current plan and subscribes to the new one?

 

Is there any policy about that? The same way i didn't find the refund conditions when i first subscribed, i don't find the refund conditions on changing my subscription plan... 

 

thanks

 

 

This topic has been closed for replies.
Correct answer John T Smith

You need to contact support to change your plan without a fee

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

3 replies

Tacafy大尉
Tacafy大尉
Legend
February 6, 2020

carles, good evening.
As you might have guessed from linsims, here are the conditions for canceling your subscription.

Adobe Subscription and Cancellation Terms

When you sign a contract, you agree to these terms and then sign a contract. Refunds are only for the first 14 days of initial cancellation.

In general, for services that require regular billing, such as subscriptions and mobile phones, the conditions for such cancellation are specified. Be careful when you sign a contract, as it is certainly difficult to see.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 5, 2020

A link to the information is at the bottom of the form where you provide them with billing information:

 

 

 

    C
    carlespastorfozAuthor
    Participant
    February 6, 2020

    Yeah, well, the same way they highlight some important information favoring the company, they should show important basic information to be more transparent to customers... but this is another argument

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      February 5, 2020

      You need to contact support to change your plan without a fee

       

      This is a public forum, not the link to Adobe support
      -other users here can't help with an account problem
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      .
      Also - beware of answering anyone who sends you a private message
      https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

      C
      carlespastorfozAuthor
      Participant
      February 6, 2020

      Thanks John.

       

      I cannot find the chat... those  '3 dots inside a circle'

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