Refund

[zainal_1651]

Dear. Adobe Acrobat Reader Support Team,

I requested a refund due to an unauthorized charge that caused my emergency balance to be deducted. I really request that my funds be returned because I really need these funds for urgent needs and this is affecting my financial condition.

Following are the transaction details

Order ID

GPA.3383-7600-6845-00543..0

Item name

Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF)

Amount IDR 498,390.00

I really need these funds for urgent needs, because I am a student and this money is my college savings from my parents. This transaction has an impact on my financial condition. I sincerely request that the Adobe Acrobat Reader Team review this case and process a refund as soon as possible.

If additional clarification is needed, I am ready to provide further information to simplify the review process.

Thank you for your attention and help.

Yours faithfully,

[Peru Bob]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

[Jeffrey_A_Wright]

Zainal, thanks for posting about your subscription to this public discussion forum. The Google Play Store manages your current commitment. Please contact them to cancel your service and request a refund. I am sorry you did not find more value in our services. For more information, see https://adobe.ly/4ois6Wg. ^JW

[zainal_1651]

Hi adobe,
I actually have ask google play to refund. But their rejected, and they
want me to ask refund to adobe team

[kglad]

why didn't you qualify for a refund?

[zainal_1651]

I dont know, their rejected my refund. And i asked why they just answere its not relevant with policies. even though | have canceled my Adobe subscription

And im really that money, cuz im still student and that my academic expenses. Suddenly my money in my bank account was cut off.

I accidentally subscribed

[kglad]

then what makes you think you qualify for a refund?

[zainal_1651]

I dont know, their rejected my refund. And i asked why they just answere
its not relevant with policies. even though I have canceled my Adobe
subscription

And im really that money, cuz im still student and that my academic
expenses. Suddenly my money in my bank account was cut off.

I accidentally subscribed

[kglad]

what's your trial start date?

what's your cancellation date?

[Nancy OShea]

1. Adobe can't help you with a subscription you purchased from Google Store. 

2. If you failed to read the Google TERMS you agreed to, that's not Adobe's fault. That's between you & the Google store.

Good luck with your college studies.