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Refunding through customer service

New Here ,
Jan 19, 2018 Jan 19, 2018

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Recently purchased adobe illustrator through what was supposed to be month to month subscription. Turns out I was billed for one-year subscription and when I cancelled it charged me 50% of the remaining bill. Through three different chat sessions I was told it was processing for refund, but everytime I follow up the next service rep tells me it was not processed because it was cancelled on my end. Well duh, I want my money, but was told I would get a refund. Any suggestions?

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LEGEND ,
Jan 20, 2018 Jan 20, 2018

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Hello Raymond,

I'll try to interest an Adobe employee for your problem. Please be patient for a little while.

Hans-Günter

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Adobe Employee ,
Jan 23, 2018 Jan 23, 2018

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Hi Raymond,

We have escalated ADB-734349-P8F3 already.

Regards

Rajashree

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LEGEND ,
Mar 26, 2018 Mar 26, 2018

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Hello Rajashree,

would you please have a look at https://forums.adobe.com/message/9069010#9069010 cons. nr. 19

Thanks in advance

Hans-Günter

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