Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Reinstall After Effect cc on Mac

Participant ,
Dec 14, 2013 Dec 14, 2013

I want to try to have a clean after effects installed on my mac Mavericks. How do I do that.

I removed the Afer Effects cc from application - but still the creative cloud says that it is up to date. (I have not deleted it - only moved it to my document folder)

So how do I get it to install the after effects again?

13.0K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 09, 2014 Mar 09, 2014
Translate
Adobe Employee ,
Dec 14, 2013 Dec 14, 2013

To uninstall Adobe Creative Cloud applications you need to run an uninstaller. Don't drag the application folder to the trash; this will cause complications when you do try to uninstall or reinstall.

  1. Put the Adobe After Effects CC folder back into the Applications folder.
  2. Go to Applications/Utilities/Adobe Installers and run Uninstall Adobe After Effects CC.
  3. You may need to quit and restart the Creative Cloud manager application for it to recognize that After Effects is no longer installed. (Click on the gear icon in the upper-right corner of the manager to quit, then go to Applications/Adobe Creative Cloud to start it again. Or just reboot your computer.)
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2014 Jan 15, 2014

I have the same problem but I emptied the trash and there is no uninstaller software and I cant get after effects back

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 15, 2014 Jan 15, 2014

Maybe the CC Cleaner will help? Use at your own risk.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 15, 2014 Jan 15, 2014

If all else fails, look at the apps in your applications folder where you will find the un-installer, or read the instructions.…

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Jan 15, 2014 Jan 15, 2014

Hi Baiaz ,

You need to sign out and not just quit from the creative cloud desktop app ,(Launch creative cloud desktop app,make sure you are signed in,Click on the gear icon in the upper-right corner and select preferences ,go to accounts tab and select sign out , sign in again ,go to apps you will find After Effect uninstalled )

Please reply in case you face any issue or need any further help.

Thanks


Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2014 Mar 09, 2014

I have the same problem that the first users but... i can't get the application folder from the trash.

I drag it to trash a few days ago with intention to reinstall it again but.. now i can't do it because the Creative Cloud says that i had it installed.

I ready to take crazy !! What can i do? 

thanks!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 09, 2014 Mar 09, 2014
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 10, 2014 Mar 10, 2014

kglad your solution is PERFECT!!

I follow your link and find my solution here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

thank u!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 10, 2014 Mar 10, 2014
LATEST

you're welcome.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines