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aiur4
Known Participant
July 17, 2017
Answered

Reinstall Lightroom 5 on my Mac

  • July 17, 2017
  • 1 reply
  • 5793 views

I cant contact Adobe for live chat at all. I spend a week to contact them but it automatically end the session. What kind of service is this?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I tried both from LR5 itself since it shows me an option to update to 5.7.1 and Adobe website.

    From today, Im not able to use LR 5.7.1 at all and Im very freaked out. My serial number is not working at all. It kept telling me to contact Adobe for the support but I have no idea what to do at this point.


    Kim7913 please contact our support team directly at Contact Customer Care and reference case 0213207086 where you previously encountered this error.   A public forum discussion is not leading to a resolution for the current serial number errors you are facing with Lightroom 5.

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    July 17, 2017

    Hi Kim7913,

    We're sorry for the inconvenience.

    Could you please let us know what issue are you facing? Is this regarding your Creative Cloud subscription?

    Under the ID that you are using with forums, I can't see any active subscription.

    Regards

    Kanika

    A
    aiur4Author
    Known Participant
    July 17, 2017

    It's about LR 5 licensing

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    July 17, 2017

    Could you please elaborate on the issue?

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