Reinstall Lightroom 5 on my Mac

[aiur4]

I cant contact Adobe for live chat at all. I spend a week to contact them but it automatically end the session. What kind of service is this?

[aiur4]

Yes, LR5 itself works but when I updated to 5.7.1, my serial number does not work at all.

[Jeffrey_A_Wright]

But how are you applying the update Kim7913?  Lightroom 5 updates can be installed without a previous version being installed.  My assumption is the update that is downloading does not accept the original serial number.  Are you browsing to a particular page to begin the download process for the Lightroom 5.7.1 update?

[aiur4]

I tried both from LR5 itself since it shows me an option to update to 5.7.1 and Adobe website.

From today, Im not able to use LR 5.7.1 at all and Im very freaked out. My serial number is not working at all. It kept telling me to contact Adobe for the support but I have no idea what to do at this point.

[Jeffrey_A_Wright · Accepted solution]

Kim7913 please contact our support team directly at Contact Customer Care and reference case 0213207086 where you previously encountered this error.   A public forum discussion is not leading to a resolution for the current serial number errors you are facing with Lightroom 5.

[aiur4]

I've been chatting with them for several times and nothing had been solved. They just want me to delete everything and then re-download it. But guess what? I already tried for a month. They not working at all.

[Jeffrey_A_Wright]

Kim7913 I am sorry but I would recommend proceeding with the suggestions offered by our support team if you wish to utilize Lightroom 5.7.1.

[aiur4]

Not good. After 30 days of trial, I have no way to activate LR5 at all. I kept contact with Adobe but wasted my time. THIS IS SO TERRIBLE THAT I CAN NOT USE LR5 AT ALL. What kind of software is this? I followed all instructions and none of them solve my issues at all for almost 2 months. Is this how Adobe treat old users? Dont blame me that Im using LR5.

[Jeffrey_A_Wright]

Kim7913 I reviewed case 0189174793 and it is open and has been escalated for additional investigation.

[aiur4]

I got no supports for a long time. When am I going to use LR5 properly?

[Jeffrey_A_Wright]

Kim7913 I am sorry that you have still not been contacted.  I have placed a request that you be contacted directly, via e-mail, within the next two to 3 business days.  We do not have your phone number on file at http://www.adobe.com/ so I was unable to request that you be contacted via telephone.