Reinstall Lightroom CC (2015 ) and Photoshop CC 18.1.7

Forum|Forum|3 years ago
August 21, 2022
1 reply
848 views

I'm rebuilding my MacBook Pro 17" mid 2009 , running El Capitan , the highest OS supported since the original internal hard drive died and I have now put in a SSD . I previously had Lightroom CC and Photoshop CC installed , both still working on my MacPro and same versions , but Adobe no longer support these versions . I'm a retired photographer , have been an Adobe customer since early 1980s and have spent a lot of money with them , but can no longer justify more than the £10/month subscription . I have downloaded , from 3rd party sites Photoshop CC 2017 and LR6/cc but these are as trial versions , even though I have signed in to my Adobe account and it is recognised . How can I reactivate these pieces of software , which were previously working and I am still paying for ? Upgrading my laptop is not a justifiable option since my photography is now just a hobby .

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Nancy OShea

Community Expert

From which 3rd party site did you download?

Does your old Mac support TLS 1.2 secure connections? See below.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Keeping in mind that Creative Cloud no longer works with El Capitan, Adobe expects users to have latest OS no more than 2 versions back. Apple has shipped out 6 OS upgrades since El Capitan. Most recetly Mojave, Catalina, Big Sur & Monterey.

Nancy O'Shea— Product User & Community Expert

D

derekheepsAuthor

Participant

The downloads were from Pro Design Tools website , who still have the links to download installers for many earlier versions of Adobe software . I'm currently downloading Microsoft Edge browser to see if that works better than the Safari browser which is again an older version . CC was certainly working fine on this machine running El Capitan ( the highest OS supported ) until the hard drive failure , and is still working on my MacPro , of similar age - regularly offering artwork and other extras , which I seldom bother with . I'm certainly not spending thousands on new computers I don't need when these ones are still more than adequate for my needs . I have also downloaded , installed and signed into the Creative Cloud app and my account on this computer , which further suggests that CC is working , it just won't register the two installed apps , which do both open and work on a trial basis .

Nancy OShea

Community Expert

The elephant in the room is Creative Cloud Desktop App which manages your subscription and other CC apps. It DOES NOT work with El Capitan. You may not think you need to upgrade but until you do, there is an insurmountable disconnect between your hardware and the software you're trying to use.

I have no solution because your equipment is ancient by today's standards.

Feel free to contact Adobe Support. Maybe they can help you, maybe not. That's all I can suggest at this point. Good luck!

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

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