Reinstall PSE10

[Hergert]

Upgrade MacBookPro to LionOS10.7.5 prev.installed PSE10 conf.errorcode 213:5 - missing folder SLStore not in Library. What now? Have restarted machine, uninstalled and reinstalled software error returns. Help!

[kglad]

attach a screenshot of the error.

[Hergert]

As requested. Adobe help indicates folder user/library/Application Support/Adobe/SLStore may not have the correct permissions. When I checked the library folder I do not have the SLStore folder. Thanks for your help.

[Manish-Sharma]

These errors are due to a read-only SLStore folder.

Follow the steps in http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html to correct the permission to SLStore folder and check if it helps

[Hergert]

Dear Manish-Sharma,

Thank you for your consideration to assist me in solving this problem. I also found this page on the Adobe help site, however, there is no information to Create or add a 'SLStore folder' when none is found! If a reinstall from a uninstall does not create this folder, what do I need to do?

[Manish-Sharma]

If you are not able to locate the SLStore folder then the parent folder might not have the permission to "Read and Write"

/Library/Application Support/Adobe/

Provide the complete permission to the Adobe Folder and then Re-install, SLStore folder should get created on Install.

[Hergert]

Dear Manish-Sharma,

That was the ticket THANKS!

I changed permissions on all the included folders but not the root Adobe folder, opens fine and works now without the cofiguration error message.

However, a new error has crept in:

It never ends... any suggestions about this error? Thanks.

[kglad]

go to Users\Library\Preferences\Adobe Photoshop Elements 10\ and change the  permissions on the folder.

[Hergert]

Dear kglad,

Thank you for the response, my computer seems to be laid out with a different file structure. I do not have a Library folder under my user name. There is a Library folder in the systems folder but it only contains a folder named PreferencePanes and contains no folders named for any Adobe products. My root folder Library contains a Preferences folder, however, all files are UNIX or TEXT files and there are no folders for Adobe. My folders under Library/ApplicationSupport/Adobe do not contain any folders for Adobe Photoshop Elements.

Any other suggested locations where this folder may be stored?

[kglad]

that's different from my file structure so i'm not sure where your colinhergert1/library directory is.

[Hergert]

Thanks for trying!

[Manish-Sharma]

As you are on Mac 10.7.5 , the user library folder is hidden.

Please check the link to access user library folder :- http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Correct path will be :- Users\<User Name>\Library\Preferences\Adobe Photoshop Elements 10\ (wherein the library folder will be hidden)

[Hergert]

Dear Manish-Sharma,

Thank you! You helped me locate and save my Library folder so it is visible for future events and I was able to update the Prefrences folder to allow me write access to this folder. All looks to be in working order now -- at least no error messages in my few test file openings.

I appreciate your contined help and expertize!