Reinstalling Acrobat X Standard

[HC Ma Home]

I have a box version of Acrobat X Standard. Old PC brokes down. Got a new one. But installing Acrobat fails. Both PC uses Window 10 Home. Can anyone helps? Just want to have it back as add-in to my Office Word.

my email : 

[Personal information removed by moderator.]

Thanks anyone. Any help is big help!

[kglad]

what do you see when installing?

[HC Ma Home]

It's flagging a strange reply saying the function is not available and installation fails.

[kglad]

copy a screenshot and paste it into a message here.

[HC Ma Home]

Dear kglad,

The message says. There is more feature detected. Installation will
terminate.

[image: 圖片1.png]

--
Best Regards,
H.C. Ma

[kglad]

there's no image.

[HC Ma Home]

Dear kglad,

Here attached is the message, IN ＣＨＩＮＥＳＥ,[image: 圖片1.png]
It saids the installed software (What installed software) detects more
functions and must be terminated. And then the installation ends.

I don't know how to just capture the little box of message (which is in
Chinese anyway)

--
Best Regards,
H.C. Ma

[kglad]

@HC Ma Home 

take a screenshot of the message and paste (copy/paste) that screenshot here.  otherwise, your translation makes no sense in english.

otherwise, you can try installing using compatibility mode (win 7) 

[John T Smith]

I don't have a saved link with the solution, but I have read other messages that the installer 'thinks' another installer is already running... could that be your message?

Have you tried starting Windows in SAFE mode to do the install?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[John T Smith]

Does the message mention a DLL problem?

Go to https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
https://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html

[HC Ma Home]

Dear Sir,

I was installing from a disc in my box version of Adobe XＳｔａｎｄａｒｄ．
No. It just said something about "more feature detected" "will terminate
installation".

--
Best Regards,
H.C. Ma

[kglad]

again, paste a screenshot.