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L
leah5E58
Participant
July 1, 2021
Question

reinstalling adobe 2015

  • July 1, 2021
  • 4 replies
  • 329 views

I was having issues converting jpg or png to pdf files. Support suggested I uninstall and reinstall adobe acrobat. 

Now, since I have version 2015 none of the downloads are working.

 

Is there a way I can reinstall adobe acrobat 2015 and use the serial number I received when I purchased it?

This topic has been closed for replies.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 1, 2021

FREE Acrobat Reader cannot save JPG as PDF.

Are you using Acrobat Reader or paid Acrobat DC?

 

This online converter should do what you want.

https://documentcloud.adobe.com/link/acrobat/jpg-to-pdf?x_api_client_id=adobe_com&x_api_client_location=jpg_to_pdf

 

Nancy O'Shea— Product User & Community Expert
L
leah5E58Author
Participant
July 9, 2021

I have a paid account (serial number for download) for adobe acrobat dc 2015

L
leah5E58Author
Participant
July 1, 2021

Thank you!

 

That link worked great and the advice about the external download is a good idea.

 

Now, that I have it reinstalled, I am still running into my original issue.

 

I am trying to convert a jpg file to a pdf, when I select open with adobe acrobat this is the error message I get:

 

 

I've done this so many times before. 

Any idea what changed and if there is something I can do?

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 1, 2021

This might be the issue:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

L
leah5E58Author
Participant
July 1, 2021

I updated the adobe cloud app and selected free trial.

Now it works.

I don't remember ever needing the cloud app.

 

What's going to happen once the 7 days are up?

 

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 1, 2021

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-since Adobe does sometimes remove old versions from the server
-a usb flash drive or hard drive, or write to a DVD
-plus a text file containing your serial number

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 1, 2021

You might be able to get it here:

https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions

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