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loris48923333
loris48923333
Participant
February 19, 2015
Question

reinstalling CC

  • February 19, 2015
  • 1 reply
  • 195 views

I recently had to replace my hard drive on my laptop and now I can't figure out how to reinstall Adobe CC.  I am a member, have a user id and password, but don't know how to get  the CC suite back on my computer.  I accidentally downloaded a trial version, but I want the actual version that I've already paid for.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 19, 2015

    uninstall anything cc currently installed and clean your computer, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    go here and sign in with your adobe id and start your download, Adobe: Creative, marketing, and document management solutions

    loris48923333
    loris48923333Author
    Participant
    February 20, 2015

    I deleted the trial version, and logged into the second link you sent me. It’s not clear to me where to download CC. I don’t see where to sign in. It has my name in a box (appears I am already signed in) and a blue box underneath that say ready to buy. I’ve been to this point several times before but don’t know where to go from here.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 20, 2015

    I don’t want to install the free trial. I have already paid for a year of CC membership. I want to reactivate the account that I already purchased. Everything I try only brings me to install the trial version. UGH!


    there's no difference between the trial app and and full app.

    the difference is if you sign in with the adobe id used to subscribe your trial cc desktop app will be the full cc paid-for desktop app.

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