Reinstalling Creative Cloud

[robertk71560247]

I have had to do a System Restore on my Computer. Haw can I now reinstall creative cloud and Photoshop & Lightroom which I lost due to the restore?.

[robertk71560247]

Hi

I should have mentioned that I carried out your instructions from 29th May to the letter and it seemed to be all OK until yesterday when the above boxes appeared again.  Hope you can give further guidance on how to progress from current situation

Bob

[Govardhan.V]

When you click on Sign in button , is it launching the application or it is asking for serial number ?

[robertk71560247]

Hi

Not sure as I would not sign in.  Have just launched Both as well as Bridge and all looks normal.  When the 'Trial' box comes up I will let you know the answer. The mind boggles!!

Bob

[Govardhan.V]

I see that you have Mcafee Security installed on your computer .

If you get Trial pop up again.

Before Signing in , Disable Mcafee smart firewall temporarily .

Then Sign in and once the app is launched , Enable Mcafee smart firewall again.

Then relaunch Apps and check.

Help link to disable firewall :

McAfee: Enable and disable firewall - AOL Help

[robertk71560247]

Hi

Thanks, will give it a try. Away for a few days now so will let you know. Running OK at the moment.

Regards

Bob

[Govardhan.V]

Sure , feel free to post for further assistance.

[robertk71560247]

Hi

I believe it is still the same but still testing.  Have just looked at my account and it tells me I have no registered products.  Could this be the problem?  If so can you give me guidance on registering.

Regards

Bob

[Govardhan.V]

Not to worry , it is better to contact Adobe Customer Support and have a check with subscription account once :

Click on Still Need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings

[robertk71560247]

Hi.  After many many hours of chat, telephone contact and allowing Adobe to take charge of my computer (on 3 occasions) I have found that if I do not log out of the Creative Cloud window then all is OK. As soon as I log out and log back in I get 'Start Trial'.  I intend to never log out again.  Thanks for all the advice and help.  Bob

[Govardhan.V]

We can try activating by removing old license files , so that fresh new files will be created.

[Govardhan.V]

In the pop up trial notification , did you clicked on License this Software option and Signed in and got Thank you message .

Then again every time you launch the application , you receive trial notification ?

[robertk71560247]

Hi

I have clicked the Licence box, although I have done this before.  At the moment it is all launching OK with no pop up trial page.  Will get back to you if it comes back again.

Thanks

Bob

[merts41983900]

hi all,

i install cc manager then download all programs.

But illustrator and fireworks dont open, how can i reinstall them?

[Govardhan.V]

Are you using Windows computer or Mac?

[merts41983900]

using mac.

but i don't understand to solve this problem.

please help me bro.

[Govardhan.V]

Did you uninstalled Illustrator and Fireworks?

Or

you are unable to launch the applications ?

If yes, Let me know what exactly happening when you try yo launch the applications?