Reinstalling PS 13 on my new laptop as my old is broken. It says the I need to deactivate but how?

New Here ,
Jun 29, 2022 Jun 29, 2022

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I have had photoshop elements 13 for a long time it did the job I needed it for. I may have reinstalled it on my older computers that I threw away. My recent laptop that I had on is broken, so cannot login to deactivate the serial number there. I have new laptop and I an trying to get all software there including PS13, but it says " The serial number is already in use by maximum allowed computers, you need to deactivate another computer to use this product. "

But how do I do that if my old computer is broken. I never saw this message in the past when I used my prior computers. None of the computers are operational. 

Can Adobe folks reset the flat of activation needed? I chatting with support and they asked me to post this in the forum. 

This is annoying.

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Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

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Moving thread to the Download & Install forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Jun 29, 2022 Jun 29, 2022

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Contact Customer Support and tell them you need an activation count reset.

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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