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Siddhartha0D4D
Participant
March 28, 2021
Question

Reinstalltion of CS6

  • March 28, 2021
  • 3 replies
  • 975 views

Dear all,

I have a mac book pro running on MacOS 10.12 (Sierra). My disk was failing and hence I had made a Time Machine backup. The disk data / apps etc was restored onto a new disk. When I tried running the Adobe CS5.5, it failed. I then uninstalled CS5.5, downloaded a version from my registered login on the adobe site along with the stored serial nos. etc. The software installs and then gives an error "Could  WHen not start CS live subscription. A series of screen snapshots are attached below. WHen I attempt to start Adobe Illustrator, it again asks me for a serial no, and then states that the same serial number entered at the time of installation is invalid. 

Any suggesstions are welcome.

    This topic has been closed for replies.

    3 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 28, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 28, 2021

    Time Machine doesn't work for Adobe applications.

    Uninstall all Adobe apps and run the Cleaner Tool.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Then reinstall Adobe apps.

    S
    Siddhartha0D4DAuthor
    Participant
    March 28, 2021

    Dear Bob,

    I have used the cloud cleaner tool and tried to reinstall. Same error. It says the serial no. is revoked.

    Don't know when, don't know why, but something bad has happened. 

    S
    Siddhartha0D4DAuthor
    Participant
    March 28, 2021

    I have a mac book pro running on MacOS 10.12 (Sierra). My disk was failing and hence I had made a Time Machine backup. The disk data / apps etc was restored onto a new disk. When I tried a previously registered version of CS6 it fails (see screen shot of the message below) stating that the serial number has been revoked.

    Any suggesstions are welcome.

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