Renovación

[fernandai1429910]

Tengo problemas para renovar el plan anual. Hace 15 días que intento comunicarme con Adobe. El centro de atención es pésimo y no sé que hacer

Message was edited by: Moderator (Discussion successfully moved from Adobe Fuse CC (Beta) to Adobe Creative Cloud)

[Ussnorway · Accepted solution]

you want to renew your Adobe account?

this is Fuse forum... Fuse is free and only works in English but I'll ask for staff to try and help you

[Just Shoot Me]

As far as I know all subscriptions are AUTO (Automatically) renewed on the day, Date, of the end of the older subscription. That is as long as your credit card info is correct.

What is the Exact problem you are having?

[Rajashree Bhattacharya]

Hi,

The subscription that you have is an yearly prepaid one. Sadly, we have not git the payment for this year still.

We will try to charge on 03/31/2019 ,04/07/2019 & 04/14/2019 again. In case it does not paid then it would expire. Please check with your bank as to why the payment is not going through.

Thanks

Rajashree