Repair timeline?

Question

Adobe employees - we all know the server is down. What I'd like to know is when it will be back up, and will I be credited for the downtime and lost revenue due to your inability to maintain a working product?

It's 1:30pm and I haven't been able do access any of my Adobe products all day. For a working professional that is simply not acceptable.

Nancy OShea · Accepted Answer

Also...Dude...look at the top left of this window. What does it say? "Adobe Support Community". If this isn't support then what is? In the non-functional chat window the only 2 alternative resources are to call (which is not working either based on the 1.5 hours I spent on hold earlier today) and these Support Forums. So....yeah....we're in the right place.

We all are frustrated by the log-in failures. But this is a user-to-user community with infrequent participation from Adobe staff. This is not technical support. Please be respectful of your fellow product users.

Meanwhile, Adobe are working to get systems restored as soon as possible. Thanks for your patience. For latest updates, go to https://status.adobe.com/

LinSims · Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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