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imaccready
Known Participant
November 28, 2013
Answered

Repeated Registering

  • November 28, 2013
  • 1 reply
  • 1966 views

I just had to register my Photoshop Creative Cloud again. I expect, if past experience is any indication, I will have to re-register each CC application I used in the coming days. I just used it a day ago on this machine with no problem and yet it seems to have forgotten that I have the right to use it. I don't have time for this - especially when the registration process doesn't go well. Adobe needs a more robust method of validating my license.

Sorry for being short with you. I need to get back to work again. No time to explain further but I wanted to post this when it happened so this experience doesn't get lost again.

Just stop asking me to re-register at random times. I've paid my bills, the agreement says I can use it. Leave me alone to work.

Thank you.

This topic has been closed for replies.
Correct answer Rob_Cullen

Fast forward 8 years. Windows 10 now. Windows and everything Adobe is fully updated.

 

Now it seems like every time I log on to my computer, Adobe wants me to log in to my account before I can use anything. This has happened before and I usually log in once and I'm good. This time I need to re-log in almost every time I restart my computer. The really odd thing is that I need to "log out of one of these devices to continue". Oddly, one of the devices is the same device that I am already loggied into. Two times ago, I logged out of both of my computers before logging in on my desktop. The next time, I had to log in again but I didn't have to log out of any computers. This time, is the weird one. I got the attached notice See below) that told me to log out of one of  my devices... but BOTH devices listed are the device I'm using. I hope you can follow all of that. This is really surreal. Thanks for any help you can offer. 

 


Sometimes the smallest change to a computer system- eg. change of drive, OS update/upgrade/reinstall,  new video card, etc, will cause Adobe to believe it is a new computer and thus occurs the two devices with the same name.

Easiest is to 'Sign Out' of ALL devices (in the dialog as per your screen-clip), then use the Adobe Creative Cloud Desktop App to 'Sign In'.

 

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 28, 2013

Imaccready do you use any type of system optimization utilities?  From your description above it appears the licensing files are not being retained on your computer.

I did review your activation history and it does appear your computer is requesting to activate quite often.  So I can verify how many computers are you using the Adobe Creative Cloud on?  Also which operating system are you using?

Finally you may want to try logging in with a newly created local Administrator account to see if you encounter the same difficulties.  This step can be useful to help determine if the file permissions for your current User account have become compromised.

I
imaccreadyAuthor
Known Participant
December 2, 2013

Sorry for the slow response. I've been out of town.

I try to run my comnputers without a lot of extras so no to the System Optimization. I'm running it on two computers - my Laptop and my Desktop. Both are running Windows 7.

I will try creating a new administrator account and see if that helps.

Thank you.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 14, 2014

Thanks for sticking with me, Jeff. I haven't always been a calm poster.

For the past couple of days I've suddenly had to log in almost every time I start Muse, Photoshop and Dreamweaver on my laptop. I had been using these apps without issue for quite some time before that. I can't identify what I'm doing differently that could have triggered this. Very odd.

I have plans to upgrade this computer to Windows 8 (I bought it in the fall with Win 8 on it but was headed into a large project and didn't want to have to learn the new operating system at the same time). When I do that, I was going to log off of Creative Cloud and un-install everything before formatting the HD, installing Win 8 and installing Adobe CC again. Does that sound like Adobe will recognize the new installation as legitimate? Is there something else I should do?


Imaccready first formatting and reinstalling Windows 8 should give you clean system and you should face no difficulties with reinstalling and activating on this computer.  You can install and use the applications included with your Creative Cloud membership on up to two computers at a time.  If you exceed this count you will be given an option to reset your activations and reactivate on the two computers you wish to use the software on.

For the second part of your inquiry did you make any changes to your SLStore folder or any of the items in the Program Data folder?  You may want to try logging in to your computer under a new User account to see if you face the same sign in difficulty.  If you do then please try adjusting the file permissions on the Program Data folder and all child objects.  You can find more information on adjusting your file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.  Please only adjust your file permissions if you do not experience the same behavior in the newly created Local administrator account.

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