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graemek12632677
Participant
December 3, 2020
Question

Repeated requests for singing into all Adobe apps. Applications then closing after a few minutes

  • December 3, 2020
  • 2 replies
  • 183 views

My Creative Cloud constantly requests that I sign in.

When I do sign in, it lasts a few minutes (time varies) and then automatically logs me out and asks me to log in again. It doesn't matter if I sign into CC or if I sign in through a specific application. 

 

This is incredibly frustrating
I have been unable to design anything for weeks now because mid design I get kicked out and need to log in again. If I wasn't forced to use Adobe I would switch to Affinity just to avoid the log in issues. 

 

None of the workarounds or fixes have been working

I've spoken to 4 different support specialists, each one giving me a different solution. (They were friendly though). None of their solutions worked. I've tried many fixes from the forums and none of them helped either. I've uninstalled, re-installed, used the CC cleaner. I've reset permissions, I changed my password. I just don't know what to do anymore.

 

Specs
I am using a Macbook Pro Retina, 2015 model. MacOS Mojave (10.14.6). 

This topic has been closed for replies.

2 replies

Participant
December 6, 2020

I have this same problem and cannot resolve it. Have uninstalled and re-installed MULTIPLE times. Cannot get any work done!! 

kglad
Community Expert
Community Expert
December 6, 2020

did you follow the above steps (resetting preferences, clean reinstall including restart) precisely?

 

if no, do so.

 

if yes, and they all fail, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

kglad
Community Expert
Community Expert
December 3, 2020

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials