Reset the Creative Cloud desktop app to solve login and licensing issues

[Chad Baker]

Hello,

I just wanted to pass along a quick tip that I've been using to solve a number of intermittent issues that our customers have been reporting.

The Creative Cloud desktop app has a key command that will relaunch and reset the application. You may want to try this first before calling support if you experience any of the following:

• Continually prompted to sign in to the desktop app, i.e. sign-in loop.
• Individual creative apps e.g. Photoshop, InDesign, not staying signed in.
• Acrobat not signed in or Document Cloud documents not available.
• Applications launching in trial mode
• Applications not showing updates
• Any general weirdness in the Creative Cloud desktop app whatsoever

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

The behavior varies slightly depending on your OS, but the application will restart and reset itself. This won't fix every possible issue, but it fixes a lot of issues and I've been getting a lot of mileage out of it with customer cases. Hope this helps.

Best regards,

Chad | Enterprise Support | Adobe Pro Video

[Nancy OShea]

That's good to know.  Thanks for posting this tip, Chad.

[DuaneP123]

That tip still works! Everytime I use my work laptop somewhere that requires a network sign-in, Adobe creative cloud generates an error because it cannot start up. Popping up the creative cloud window and using (W10-11) Ctrl-Alt-R restarts it and corrects the problem. Thank You!

[kglad]

that resets the cc desktop app, not restart.