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Revoked Serial No. CS6

New Here ,
Aug 06, 2017 Aug 06, 2017

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Hi, i was wondering how to get a new Windows Serial number for Master Collection CS6. 

When i go to install the PC version with the original Serial number, it says its been revoked and to contact customer support.

I originally bought a Windows CD version but then changed it to Mac licence and downloaded the CS6 from a link.

Recently upgraded my laptop to a PC and need to change it back to Windows licence.

Cheers

Rozi

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correct answers 1 Correct answer

Community Expert , Aug 06, 2017 Aug 06, 2017

you can only swap licenses once so you won't be able to use that mac version on your pc, Exchange a product for a different language or platform version

you can subscribe to the current up-to-date suite, Creative Cloud pricing and membership plans | Adobe Creative Cloud

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Community Expert ,
Aug 06, 2017 Aug 06, 2017

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you can only swap licenses once so you won't be able to use that mac version on your pc, Exchange a product for a different language or platform version

you can subscribe to the current up-to-date suite, Creative Cloud pricing and membership plans | Adobe Creative Cloud

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New Here ,
Aug 06, 2017 Aug 06, 2017

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Thanks for that.

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Community Expert ,
Aug 06, 2017 Aug 06, 2017

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you're welcome.

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New Here ,
Aug 07, 2017 Aug 07, 2017

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Yeah contacted the guys at adobe and it looks like you can only change the platform once, used up that card

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Community Expert ,
Aug 07, 2017 Aug 07, 2017

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yes, that's unfortunate that mac and win serial numbers aren't interchangeable.  the current cc licensing allows installations and activation on any combination of mac and win computers so that 'problem' no longer exists for users of adobe's creative cloud, Creative Cloud pricing and membership plans | Adobe Creative Cloud

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New Here ,
Oct 13, 2021 Oct 13, 2021

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Hi, I am using my cs6 lifetime license for many years and now, when I tried to open a project made in Adobe cc. Adobe revoked my licence. What to do please?

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Community Expert ,
Aug 06, 2017 Aug 06, 2017

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When you swapped your Windows serial number for a Mac number, your old serial number was deactivated... so of course that number won't work now

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New Here ,
Oct 14, 2021 Oct 14, 2021

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it looks like you can only change the platform once, used up that card

 

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