Sales tax

[Martha2009]

I am in New Hampshire, a no sales tax state. I have been on the phone for over an hour and

have been passed to 3 different people trying to get someone at Adobe to understand. They want a tax exemption certificate. But there is no such thing. New Hampshire does not have a sales tax. How can I talk to someone who is familiar with doing business in the United States?

[Ani*Adobe · Accepted solution]

Hi there,

Apologies for the frustrating experience. I checked your account and it is already tax exempted based on the shipping address on your file.

Feel free to direct message me if you have any questions.

^Ani

[michaelf15672619]

I ran into the same issue due to an out dated address even after entering new address in CC info/payment on profile.

This is how I was able to get it corrected. I caught it quickly (same day)

1. Contacted support (used IM). I was told the tax was auto calculated.
2. I requested the Rep update my address FIRST
3. Canceled current plan and recharged credit card with new address

The new invoice showed correct sales tax of 0

[charlottes17793525]

I've tried this. did not work. 

[kglad]

@charlottes17793525 

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html