Says password isn't correct. What can I do?

[kgrafix]

I get a message that I have software to install, so I go to the control panel and it asks for my password. I use the same one that I use when I go to adobe.com (that one works fine online). On my control panel it shakes back and forth . . . no no. . .

I've also tried using the password for my computer. Still doesn't work.

What else can I do? I really don't want to call tech support - I need help from someone who speaks American!

Lynn

[John T Smith]

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

[kgrafix]

Mac OS 10.11.3

Yes, I am the only user on this account. . .

[Atul_Saini]

Hi Kgrafix,

Please use the mac login password to proceed and share the results.

Thanks.

[kgrafix]

I had a tough time getting back in. Had to reset my password again, but it still doesn't work on the cloud. 

[kgrafix]

I get this dialogue box if I try with my name or email address. It doesn't ask me if I forgot my password, or if I want to reset. I have several updates waiting now. . .

[Atul_Saini · Accepted solution]

Hi Kgrafix,

Please try to disable the login password for a while and check if that works, you may also try to create a new admin user account and let us know if that works for you.

Thanks

[kgrafix]

Not sure how to do that. The password IS disabled. . . Won't let me do anything. . . . If I can make new admin account, will I loose everything in the cloud?

[Atul_Saini]

Hi Kgrafix,

Creating a new user account wouldn't affect Creative Cloud, you may follow: OS X Yosemite: Require a password after waking your Mac and uncheck "Required Password".

You are welcome to update this discussion in case you need further assistance.

[kgrafix]

OK - the good news is that I was able to get in and reinstall Bridge. Bad news is, it still has the same problem. Quits on me before I can even finish opening the software! I'm wondering if there is a patch for Bridge? OS? Can't even seem to find that. Gee, i was so excited to get Bridge back, too. . . .

[John T Smith]

So much back and forth that I'm not sure about this... did you ever enter your Mac (not Adobe) password to prove to your computer that you have permission to make changes?

[Robert24919877n85d]

I am having this same issue on my Mac, and nothing is working. I can't install the Acrobat. 

[Test Screen Name · Accepted solution]

There are some VERY misleading replies here. What it wants is NOT your Adobe password. This is a standard message shown by your Mac when you install anything, and you do what you do for all installs: use the admin password for your Mac. The message is shown by the Mac and Adobe can't change it in any way.