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Question

Selling Photoshop Elements 14 | Can new owner install / activate?

Forum|Forum|2 years ago
August 21, 2023
4 replies
487 views

I sold an old version of Photoshop Elements 14 that I haven't used in many years, I'm currenty using v20

If the new owner creates their own Adobe ID account shouldn't they be able to install and activate since it is no longer activated on my account? I noticed that it still appears in my Adobe 'Registered Products' list.

This topic has been closed for replies.

John Waller

Community Expert

Is your version 20 a full version (full price paid) or an upgrade (discounted price paid)?

plymouth2014Author

Participating Frequently

Actually, I just checked the invoice, it doesn't specify "upgrade" or "full" and I don't recall for certain.

I paid $85 last year for it. ?

plymouth2014Author

Participating Frequently

If you entered your version 20 serial number and it was accepted without you being prompted to enter another serial number from an earlier version then you have a full version.

Sounds like you have a full version so we can close this line of enquiry.

You now need to formally transfer your PSE14 license to the new owner following the steps outlined by the previous posts above. Adobe will then update the license ownership and remove PSE14 from your Adobe ID.

Thanks to everyone for your help!! 😊

kglad

Community Expert

they may, or may not be able to activate it depending on whether you deactivated all installs.

they may, or may not be able to install it depending on whether they have a compatible computer.

and they will have a problem if adobe finds out the license was not properly transferred.

John T Smith

Community Expert

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number
-you also may NOT sell/transfer if you used a program as the basis to buy an upgrade at a reduced price

Peru Bob

Community Expert

No. You need to properly transfer the license:

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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