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Participant
December 1, 2015
Answered

Serial number CS4 - invalid ?

  • December 1, 2015
  • 1 reply
  • 527 views

I can't reinstall CS4on my new device Mac el captail . I have the serial number but the answer is Invalid

    This topic has been closed for replies.
    Correct answer Del Z

    Hi SD28,

    Please try the steps in the following documents to resolve the serial number error: Error "The serial number is not valid for this product" | Creative Suite‌ and Invalid serial number error‌.

    If you continue to experience issues installing CS4, please post a reply to this discussion. As John notes, there may be compatibility issues with CS4 and OS X 10.11, but we will do our best to get you up and running.

    Best,

    Del

    1 reply

    John T Smith
    Community Expert
    Community Expert
    December 1, 2015

    That version is old enough that it may not run at all, but the link below MAY help

    Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455

    SD28Author
    Participant
    December 1, 2015

    Thank you.

    I have a serial number in my Adobe account (purchased in 2009)

    I have the following message : serial number invalid.

    I have to do basic operations with CS4.

    I can't activate CS2 because I don't have power PC.

    [image modified to remove personal information. Never post your serial number in an open forum! -mod]

    Del Z
    Del ZCorrect answer
    Participating Frequently
    December 3, 2015

    Hi SD28,

    Please try the steps in the following documents to resolve the serial number error: Error "The serial number is not valid for this product" | Creative Suite‌ and Invalid serial number error‌.

    If you continue to experience issues installing CS4, please post a reply to this discussion. As John notes, there may be compatibility issues with CS4 and OS X 10.11, but we will do our best to get you up and running.

    Best,

    Del