Serial number for CS5.5 not accepted. Need 24 digits. I have DWD+18 digits. [was: Staying Honest]

[richardd1126360]

So, having purchased Dreamweaver CS 5.5 in 2007, I needed to upgrade from a 2008 Macbook Pro

Apparently, after a 30 min online chat, a 20 minute phone call and another 40 min chat with Dipen online,

Adobe's solution is for me to re buy the software, not even upgrade?

In less than 5 mins I could have found a cracked version (but I won't)

What a way to run a business...

[John Waller]

What exactly are you trying to do?

Re-install CS5.5 on a new Mac?

If so, download the installer from Adobe, install then enter your serial number.

Download Adobe Creative Suite 5.5 products

Or upgrade to CS6?

Or join the Cloud?

[richardd1126360]

Thank you, I have before, and just again followed the links to my account to get the serial number, each time getting the same, now unusable (DWDXXXetc) number.

It would appear that is what I was given and what worked in 2007.

Yes, I’m just trying to authorize a new computer (my previous maxed out at 10.6 ) with the latest Mac OS (10.11.5 actually, soon to be 10.11.6)

Regards,

Richard

[Jeffrey_A_Wright]

Richard I reviewed the account associated with the e-mail address you used to post to this forum.  The serial number under your account is for Dreamweaver version 8.0.  DWD stands Dreamweaver Windows and the 800 stands version 8.0.

The good news is that Dreamweaver 8.0 was included with Creative Suite 2.3.  For details on how to download and install Dreamweaver see "Activation server unavailable" error in Adobe CS2, Acrobat 7, and Audition 3​.

You will want to download and install Creative Suite 2.  During the installation process there will be an option to customize the installation.  You can then choose to install Dreamweaver at that time.  Please make sure to use the serial number available on the page where you download the Creative Suite 2 installation files.

[richardd1126360]

Hi Jeff, all was encouraging until I hit the install button, only to be informed: ”You can’t open the application “Adobe Installer” because PowerPC applications are no longer supported.”

Great try though, the second online Chat person sent me through the same page.

Thank you, I still appreciate it.

FYI, During the download I was wondering, if this works, how do I get my previous work to open? Perhaps I could grab my site and download it all. Then all was mute.

[Jeffrey_A_Wright]

My apologies Richard but Creative Suite 2 requires either a PowerPC processor; or a Mac running Mac OS 10.6.8 or earlier with Rosetta installed.

If you believe you have a registered copy of Dreamweaver Creative Suite 5.5 then I would encourage you to contact our support team directly at Contact Customer Care..  Please have any alternate e-mail addresses or phone numbers that may have been utilized to register the software with Adobe ready and available.  This will allow a search to be performed to locate your registered serial number.

[richardd1126360]

I have only ever been a Mac user ( not even a boot camp or virtual PC)?

How strange it that?

If I had access to my old system and could boot Dreamweaver,  is there a way to find the serial number or helpfull info do you think?

Sent from TypeApp

[Jeffrey_A_Wright]

Richard contacting our support team directly is the most expedient option.  Please have any alternate contact information you utilized to register CS5.5 available. 

If you continue to face difficulties you are welcome to update this discussion with the case number from your interaction with chat support.

[Preran · Accepted solution]

FYI, During the download I was wondering, if this works, how do I get my previous work to open? Perhaps I could grab my site and download it all. Then all was mute.

Yes, if you are able to download your software from a server, you can do it after you have installed the application.

If you are trying to recover your files from a server, you can use any FTP application such as Filezilla. You do not need Dreamweaver to do that. Like the others have suggested on the forum, you can use Brackets to modify your files after you have downloaded them.

This is what I inferred from your question, and am sorry if I was mistaken in my observation.

If you have a case number for your transaction with us, send it to me over a private message. Click my picture and use the Message button.

[richardd1126360]

Thank you for taking the time to respond.

I'm trying to use CS 5.5 on OS 10.11.5, I downloaded and installed however the serial number format has been changed.

My serial starts with letters, new entry won't take letters,

Old format was DWDXXX-XXXXX-XXXXX-XXXXX

new one is XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

so no way to enter, Adobe says only solution is to "buy a newer version or pay a subscription (I'll never do that FYI)  they are my only options".

I was actually told that my software "was 9 years old", as I explained both my home and my car are older and their keys still fit.

I'm not a 'power user', I purchased to build and update my own website.

Guess another option would be to use software from a different source. Only a new learning curve is keeping me from jumping ship.

A apologize for the angry tone, but it's very frustrating. Certainly have a bitter taste from this experience.

[John Waller]

Old format was DWDXXX-XXXXX-XXXXX-XXXXX

new one is XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

That DWD number is not your serial number. It looks like a product ID code.

See serial code does not fit.

Adobe serial numbers have been 24 digits (6 groups of 4) for a long time.

[richardd1126360]

Thank you, My registration has that listed as Serial Number, could that have been the case June 2007?

[John Waller]

I don't know to be honest.

Are you definitely running the CS5.5 installer? From disc or download?

[richardd1126360]

Download, as instructed via Chat session.

Registration clearly says Serial number, new install clearly states enter serial number, never a mention of Product ID?

Thank you

[John Waller]

If that's the case then Adobe should assist you - not insist you upgrade.

You have a perpetual license to use the software and a serial number problem. That's Adobe's issue to sort out. The forum cannot assist with that.

[richardd1126360]

I agree, however I counted 5 times that the forum is the way to get me sorted out.

I will look elsewhere, Brackets seems too complicated for me as the Dreamweaver tutorials helped me no end.

I think I’ll need to start again with a drag and drop system.

Thank you for you time and advice.

Regards

Richard

[BenPleysier]

You could try Welcome all! Dreamweaver beta is now live! This is the latest version of Dreamweaver. The good part is that the editor is Brackets. This will make you get familiar with Brackets while in a friendly Dreamweaver environment.

[Jon Fritz]

Are you sure the DWD number wasn't a redemption code, maybe for the educational discount?

Your actual 24 digit serial number should be available under the Adobe Id used to purchase/register it when you go to Adobe.com and log in. After logging in, under the account that registered it originally, click Manage Account. The serial should be listed under Plans & Products > View All.

[richardd1126360]

I just don't know, my daughter set this all up for us, I would have thought that 2 total hours with 3 support teams that had access to my registration would have seen that?

I think I'm just going elsewhere as i only have a bi annual need to tweak my site, but I doubt I will find a better forum help than this, thank you all.

Richard

Sent from TypeApp

[Preran]

See Find your serial number  to identify and locate your serial number. If you cannot locate the number, and you haven't registered the product with us, the options are very limited.

I am moving this post to the Download and install forum just in case there are other solutions we missed here.

Thanks,

Preran

[BenPleysier]

Even if the key still fitted the software, I doubt that you would have much fun using the software under a newer OS. If I were in your position, I would go for Brackets - A modern, open source code editor that understands web design. It's free and much leaner/faster than Dreamweaver. With the available extensions, you can perform most tasks that DW offers.

[osgood_]

BenPleysier wrote:

Even if the key still fitted the software, I doubt that you would have much fun using the software under a newer OS.

CS4 works the same in Yosemite as it did in Snow Leopard for me so CS5.5 might work in El Capitan if that is the OP's new operating system. Although I agree with John that doesnt look to me like a serial key for the product as they are usually in blocks of 4, not 6-5-5-5