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Correct answer Rajashree Bhattacharya

Photo shop CC 2014 does not need serial number, it is based on Adobe ID. If the payment is up to date & CC is active then you should not be asked for serial number.

Please refer to Creative Cloud applications ask for serial number

I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

  Windows:

   In windows 7 navigate to following location:

     /windows/system32/drivers/etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CC

  Mac:

   1. Please click on "Go" and navigate to /private/etc

   2. Open "hosts" file and check out for any entries for Adobe.com

   3. Remove the entries and save the file

   4.  try again launching any product from CC

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.


Please let us know if it worked.

Regards,

Rajshree

2 replies

Participant
February 27, 2015

i need for mac =(

Rajashree Bhattacharya
Legend
February 28, 2015

Unfortunately the Adobe ID that you have has no CC registered to it, please let me know if there is any other ID.

In case it is CC, the Mac path is also there.

Regards

Rajshree

Participant
March 19, 2015

i cant get it to work pls advice

Rajashree Bhattacharya
Legend
August 28, 2014

Photo shop CC 2014 does not need serial number, it is based on Adobe ID. If the payment is up to date & CC is active then you should not be asked for serial number.

Please refer to Creative Cloud applications ask for serial number

I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:

  Windows:

   In windows 7 navigate to following location:

     /windows/system32/drivers/etc

   1. look out for "Hosts" file

   2. Open it with notepad

   3. Check if you have any entry for Adobe

   4. Remove the entries and try again launching any product from CC

  Mac:

   1. Please click on "Go" and navigate to /private/etc

   2. Open "hosts" file and check out for any entries for Adobe.com

   3. Remove the entries and save the file

   4.  try again launching any product from CC

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.


Please let us know if it worked.

Regards,

Rajshree

Participant
April 6, 2015

pls help me

Rajashree Bhattacharya
Legend
April 10, 2015

saros mohamed, please let me know the exact issue that you are facing, you can personally message me too.

Regards

Rajshree