Serial Number has only 20 digits

[sstingray]

Hey,

I bought a new Mac and now I want to download the CS 6 that I bought years ago.

I never had problems to download the different programs  so I did not care a lot about the serial number and didn't note it anywhere.

However, I checked Photoshop and I surprisingly found a serial number in its system information.

The problem is, that this number only has 20 digits but for installation I need 24 digits.

Does anybody know how to help here? Im really thankful!

[kglad · Accepted solution]

you're not looking at a serial number if it has 20 digits. all adobe serial numbers consist of 6 groups of 4 numbers.

Find your serial number

if you still have cs6 install on an old mac, you can recover your serial number from that old computer, https://mac-product-key-finder.com/

[John Waller]

sstingray wrote:

However, I checked Photoshop and I surprisingly found a serial number in its system information.

The problem is, that this number only has 20 digits

Adobe intentionally conceals the last 4 digits of the serial number in the Help > About screen inside Photoshop to prevent casual piracy. Hence, you only see 20 digits.

Use the link provided by kglad to locate the full 24 digits.

[Guest]

Hi,

My old computer got a virus so I had to get a new one. I'm trying to move adobe to my new laptop. I have the same issue but with a windows computer, I see 20 not 24 digits. How can I find my full 24 digit code on a windows device?

[Guest]

To clarify my Photoshop is showing 20 digits not 24. My Illustrator is showing 16 digits, not even 20.

[kglad]

you have 3 main ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

    a. you can check your account, https://accounts.adobe.com

    b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html