serial number request after transfer

[Jean-_Pierre_Lemonde]

Following many reinstallations when transfering my complete catalog of PE 8, I now receive this message when switching fron Organizer to Editor:

- I have deactivate this serial number on one of my PC and I can ask Adobe now to validate this number;

- I have a new serial number...;

-  I want to solve this problem later (5 days remaining).

What should I do since I do not want to to deactivate now on my old PC before I am completely sure of the transfer. So I must continue workig for now.

Beside my intention woul be to up grade to PE 10 some day, Should I do it now in order to solve everyting? In that case what w will happen with the old catalog? Must I keep version 8 on the PC?

Help please

[Preran]

This document should have your answers http://kb2.adobe.com/cps/100/1008779.html (Activation, Deactivation | Adobe Products).

[Jean-_Pierre_Lemonde]

It does’nt seem to cover PE 8 so it does not solve my problem.

Help!

De : Preran

Envoyé : 1 décembre 2011 11:02

À : Jean- Pierre Lemonde

Objet : serial number request after transfer

Re: serial number request after transfer

created by Preran <http://forums.adobe.com/people/Preran> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4057212#4057212

[Jean-_Pierre_Lemonde]

No, it does not cover PE 8.

Help!

[Jeffrey_A_Wright]

Jean-Pierre if it the software no longer letting you activate using your serial number?  My apologies but I do not see the complete error message within this message thread.  If you are having difficulties activating using your exisiting serial number then for the best assistance, I recommend our chat support at http://adobe.ly/v6wfLL.  Our chat representatives can provide a personalized experience to resolve the issues you describe.