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robertd26722194
robertd26722194
Participant
October 16, 2015
Answered

Serial Number too short LightRoom

  • October 16, 2015
  • 1 reply
  • 865 views

I had Lightroom 5 on my older computer and purchased it in disc form.  I bought a new computer and decided to put lightroom on it.  Well this iMac doesnt have a disc drive so I downloaded the latest version off adobes site.  I have my serial number from 2 years ago, and went to put it in and its 6 digits too short.  They are wanting a 24 digit number, while mine is only 18. I still have my receipt as well as the box and the serial numbers match up. 

Also to be sure I downloaded LR 5.7.1 which is what was on my old computer, so im not sure why this isnt working.

    This topic has been closed for replies.
    Correct answer Anupriya Khare

    Please contact Adobe Support on Contact Customer Care

    Hope this will help you.

    Regards,

    Anupriya Khare

    1 reply

    Anupriya Khare
    Community Manager
    Anupriya KhareCommunity Manager
    Community Manager
    October 16, 2015

    Please refer Find your Adobe product serial number quickly

    Hope this will help you.

    Regards,

    Anupriya Khare

    robertd26722194
    robertd26722194Author
    Participant
    October 16, 2015

    I checked that when I first started and the serial number I am using is located in one of the locations they tell you to look for it in.  It just is not enough digits

    Anupriya Khare
    Community Manager
    Anupriya KhareCommunity ManagerCorrect answer
    Community Manager
    October 19, 2015

    Please contact Adobe Support on Contact Customer Care

    Hope this will help you.

    Regards,

    Anupriya Khare

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