Setup with problem and the Support Advisor too

[I_can_t_believe_screen]

I was installing the Master collection 6.. but four seconds before I clickd to install, i realised i didnt need one aplication. I tried to cancel it but it was freezed and then I had to close that window.
Next time I tried to instal it warm me that there's a problem and I should Install the Adobe Support Advisor to fix it.
Okay, DOwnload it, installd it and when I tried to open it, nothing, just blanket window
Here an image of the window
http://tinypic.com/r/1h6ro2/6

Btw, couldnt find any decent name for this user, sorry bout that
Daniel.

[Rave]

Hi Daniel,

The creenshot link you provided gives a snapshot of the forum discussion.

Were you able to install Master Collection ?

[I_can_t_believe_screen]

U didnt get it.
Do u see this transparent thing?
Is the Adobe Advisor
http://tinypic.com/view.php?pic=ojgvi1&s=6

I didnt finish the installation, had to cancel it.
After i Couldnt install

[Rave · Accepted solution]

Please refer the document to  troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

You can also try the following :

> Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vis... )

> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.

Reboot and Install