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1

Sign-in - Constant requests for login

Community Beginner ,
Mar 23, 2020 Mar 23, 2020

I get 12-15 requests to sign in to Creative Suite, Indesign and Acrobat Pro. I've repaired, and then uninstalled and re-installed to no avail.

I'm tearing my hair out.

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Community Expert ,
Mar 23, 2020 Mar 23, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

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Community Beginner ,
Mar 23, 2020 Mar 23, 2020

Thank you!

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Contributor ,
Mar 23, 2020 Mar 23, 2020

If you have windows, go to start>search for windows credential manager. Delete all Adobe related entries there. 

 

If you have Mac, go to Go>Utilities>Keychain Access and delete all adobe related entries. 

 

Then open and sign in to the creative application. See if it works.

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Community Beginner ,
Mar 23, 2020 Mar 23, 2020

I don't show a single reference to Adobe in the credential manager. Could this be my problem?

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Contributor ,
Mar 23, 2020 Mar 23, 2020
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Community Beginner ,
Mar 23, 2020 Mar 23, 2020
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Yep - I've tried, but thanks. Any other solutions you can think of?

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