Adam268696770qi1

Participating Frequently

Question

Sign in loop

Forum|Forum|3 years ago
October 30, 2022
1 reply
2150 views

i recently re-signed up for adobe nd went to download the apps, started with creative cloud. It downloaded fine butn now im stuck in a sign in loop. i keep pressign sign in an dits continue to ask me to do it again and again. This is the second plan and accoutn I have tried this on and it continues to happens, please help!

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Community Expert

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Adam268696770qi1Author

Participating Frequently

thanks for gettings back to me but that does not work unfortnately, I'm well and truely stuck on what to do

Adam268696770qi1Author

Participating Frequently

did you edit your keychain?

ONLY IF YES, do the following:

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

I haven't edited my keychain, how/where do I do that? Thank you