Sign in loop

Forum|Forum|3 years ago
October 30, 2022
1 reply
2149 views

i recently re-signed up for adobe nd went to download the apps, started with creative cloud. It downloaded fine butn now im stuck in a sign in loop. i keep pressign sign in an dits continue to ask me to do it again and again. This is the second plan and accoutn I have tried this on and it continues to happens, please help!

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kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

A

Adam268696770qi1Author

Participating Frequently

thanks for gettings back to me but that does not work unfortnately, I'm well and truely stuck on what to do

kglad

Community Expert

im sorry for continue to ask for help, but i just tired this and it didnt work, this is my second accout. and second plan

thank yo ufor all the help but it hasnt worked, what do I do now?

now, you do the clean install:

follow each applicable step slowly and meticulously:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

~~repair all ms visual c++ versions that can be repaired.~~ doesn't apply to mac users like you

~~update your ms visual c++, if it can be updated.~~ doesn't apply to mac users like you

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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