Sign in loop

Forum|Forum|3 years ago
October 30, 2022
1 reply
2156 views

i recently re-signed up for adobe nd went to download the apps, started with creative cloud. It downloaded fine butn now im stuck in a sign in loop. i keep pressign sign in an dits continue to ask me to do it again and again. This is the second plan and accoutn I have tried this on and it continues to happens, please help!

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kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

A

Adam268696770qi1Author

Participating Frequently

thanks for gettings back to me but that does not work unfortnately, I'm well and truely stuck on what to do

kglad

Community Expert

honestly its not working

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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