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Sign in required Lopp - after migration asistant

New Here ,
Nov 03, 2023 Nov 03, 2023

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I used migration asistent and after that I cant access adobe creative cloud so that I can instal all the apps that I need.

I unistaled all adobe apps, cleared cache local and browser.

 

What can I do?!?!

Screenshot 2023-11-03 at 15.23.36.png

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Community Expert ,
Dec 04, 2023 Dec 04, 2023

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migration assistant frequently fails.  your best bet is to:

 

restore your new computer to pre-migration.

properly uninstall adobe from your old computer. (if you need help with this, ask.)

migrate your adobe free old computer to your new computer

properly install the adobe cc desktop app on your new computer and use it to install you adobe apps.  (if you need help with this, ask.)

 

however, for that sign in/out loop you may be lucky and get by with the following (but expect other problems to occur). 

 

start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and if the first four measures fail to solve the problem, undo the migration as suggested.

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Adobe Employee ,
Dec 05, 2023 Dec 05, 2023

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Hi @Nicu Crow,

In addition to @kglad's suggested self help article, you can take a look at this article: https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html

Let us know if it brings any change.

Thanks,

Shivangi

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