Signing Photoshop out of a second computer that no longer works

[Christopher0D45]

Hi All!

I have adobe photoshop installed on a second computer that no longer turns on. And now I've installed PS onto a new computer. I attempted to deactivate PS on the previous (broken computer) but I'm receiving a message that I've gone over on my limit of the number of computers I can activate PS on. How can I deactive PS on the previous broken computer that I cannot get to turn on?

Please assist.

Thank you in advance for your help!

Sincerely Chris

[John T Smith]

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

For Cloud version

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

[Peru Bob]

If Photoshop Elements and not Photoshop:

Only ask to have your activations reset.
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[Nancy OShea]

Which version of Photoshop?

Creative Cloud versions can be deactivated by logging in to your account portal.  Click Manage Plans and scroll down to Activated Devices.

https://account.adobe.com/plans

Non-Creative Cloud products with a serial number require a customer service agent to reset the activation count for you.