Skip to main content
C
Christopher0D45
Participant
October 11, 2020
Question

Signing Photoshop out of a second computer that no longer works

  • October 11, 2020
  • 3 replies
  • 147 views

Hi All!

 

I have adobe photoshop installed on a second computer that no longer turns on. And now I've installed PS onto a new computer. I attempted to deactivate PS on the previous (broken computer) but I'm receiving a message that I've gone over on my limit of the number of computers I can activate PS on. How can I deactive PS on the previous broken computer that I cannot get to turn on?

 

Please assist.

Thank you in advance for your help!

Sincerely Chris

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 11, 2020

Which version of Photoshop?

 

Creative Cloud versions can be deactivated by logging in to your account portal.  Click Manage Plans and scroll down to Activated Devices.

https://account.adobe.com/plans

 

Non-Creative Cloud products with a serial number require a customer service agent to reset the activation count for you.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 11, 2020

If Photoshop Elements and not Photoshop:

Only ask to have your activations reset.
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 11, 2020

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

 

For Cloud version

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices