Single licence LR upgrade - two computers

Report · Apr 23, 2015

For many years as only user, I installed LR on a desktop and a laptop. Two installations on two computers, software is never used simultaneously. Installing the upgrade to LR6 (standalone, not CC) on my Macbook as second installation didn't accept the installation code. Anyone with the same problem?

Report · Apr 24, 2015

Hi Jan,

In order to serialize Lightroom CC trial to activate as Lightroom 6 try the following links.

Kindly respond to this post if you are not able to activate it.

Thanks,

Atul Saini

Report · May 03, 2015

Dear Atul,

Even trying to install it as a trail, the installationsoftware keeps

asking for a serial number.

I noticed during installation that I was asked to sign in with my

Adobe-id, but never asked to supply a password. Upon clicking on 'next',

there is a message that there is no internet connection (not true). A

second click brings me to the field where I can fill in the serial

number. I do this and then the message appears that this serial number

cannot be validated and I should seek contact with customersupport.

I have done this repeatedly, each time with the same result.

Some things to consider;

I used separate downloads of the same installationfile. So I downloaded

twice.

Would deactivation help?

Should I first remove LR5 from my laptop altogether? Installation of a

new versionover a pre-existing one has always worked, btw.

Kind regards,

Jan Wich

Atul_saini <mailto:forums_noreply@adobe.com>
24 april 2015 16:04

>

Single licence - two computers
created by Atul_saini <https://forums.adobe.com/people/Atul_saini> in
/Downloading, Installing, Setting Up/ - View the full discussion
<https://forums.adobe.com/message/7474850#7474850>

Report · May 05, 2015

Jan,

You can use this link to access support :Contact Customer Care .

Scroll down and click on the blue bar that says, "Still need help?” Contact us."

Pattie