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catherines13290630
catherines13290630
Participant
August 19, 2020
Answered

Software bought in 2014 - Adobe Photoshop and InDesign

  • August 19, 2020
  • 4 replies
  • 440 views

Hello, I bought these two programs in 2014, I have been using them without an issue. Now we got a new Computer, and the link does not allow me to download it.  I went to my account, and they are no longer there? what should I do?

 

This topic has been closed for replies.
Correct answer Nancy OShea

CS4, CS5 and CS6 are on life support. But they can still be activated providing you have the following:
1. Original media (disks or downloads) you received at purchase and a way to read them. 
2. A legitimate serial number for that particular version, language and platform (Win/Mac).
3. An older operating system that can support legacy 32-bit apps.
--------------------------
NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Creative Suite cannot run on Catalina. Don't even try it. Either downgrade your OS or buy modern, compatible 64-bit software.

NOTE 3: Adobe removed the CS updaters. Your product may not work properly without the updates.

NOTE 4: Legacy Creative Suite is discontinued & unsupported. Use it at your own risk.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

4 replies

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
August 25, 2020

On Windows I would venture to state that there is a lot of life left in CS6.  In CS6  Pen support works can you write the same about PS 2020 version 21.2.2 NO.

JJMack
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 20, 2020

CS4, CS5 and CS6 are on life support. But they can still be activated providing you have the following:
1. Original media (disks or downloads) you received at purchase and a way to read them. 
2. A legitimate serial number for that particular version, language and platform (Win/Mac).
3. An older operating system that can support legacy 32-bit apps.
--------------------------
NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Creative Suite cannot run on Catalina. Don't even try it. Either downgrade your OS or buy modern, compatible 64-bit software.

NOTE 3: Adobe removed the CS updaters. Your product may not work properly without the updates.

NOTE 4: Legacy Creative Suite is discontinued & unsupported. Use it at your own risk.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    August 19, 2020

    Check your backups. For the original downloads. 

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 19, 2020

    Manage your account see if you can download them from you Adobe order history if not contact Adobe this is a user forum not Adobe.

    JJMack
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