Software Upgrade

[NeilA102]

I previously had Adobe Reader on my laptop and I have now just purchased Acrobat DC (Upgrade Version), to run the software it asks for a previous serial number which I do not have, should I have purchased the full software package and not just the upgrade package? how can i change it?

[VarunS-NrjXZ4]

Please provide your email and Serial number on Personal message so that I can check the details for you.

Thanks

Varun

[NeilA102]

email - noatkinson@btinternet.com

Serial Number - 1118-1537-1249-3865-6054-9753

[VarunS-NrjXZ4 · Accepted solution]

Hi

I have checked the serial number , you have purchased Upgrade Serial number , which only works if you have any qualifying version (older version) of Acrobat on the machine. It seems you need to cancel this and place new order for new Acrobat Pro.

Please contact us over the chat Contact Customer Care for further help.

Regards

Varun