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NeilA102
NeilA102
Participant
July 21, 2015
Answered

Software Upgrade

  • July 21, 2015
  • 1 reply
  • 322 views

I previously had Adobe Reader on my laptop and I have now just purchased Acrobat DC (Upgrade Version), to run the software it asks for a previous serial number which I do not have, should I have purchased the full software package and not just the upgrade package? how can i change it?

    This topic has been closed for replies.
    Correct answer VarunS-NrjXZ4

    Hi

    I have checked the serial number , you have purchased Upgrade Serial number , which only works if you have any qualifying version (older version) of Acrobat on the machine. It seems you need to cancel this and place new order for new Acrobat Pro.

    Please contact us over the chat Contact Customer Care for further help.

    Regards

    Varun

    1 reply

    VarunS-NrjXZ4
    VarunS-NrjXZ4
    Participating Frequently
    July 21, 2015

    Please provide your email and Serial number on Personal message so that I can check the details for you.

    Thanks

    Varun

    NeilA102
    NeilA102Author
    Participant
    July 21, 2015

    email - noatkinson@btinternet.com

    Serial Number - 1118-1537-1249-3865-6054-9753

    VarunS-NrjXZ4
    VarunS-NrjXZ4Correct answer
    Participating Frequently
    July 21, 2015

    Hi

    I have checked the serial number , you have purchased Upgrade Serial number , which only works if you have any qualifying version (older version) of Acrobat on the machine. It seems you need to cancel this and place new order for new Acrobat Pro.

    Please contact us over the chat Contact Customer Care for further help.

    Regards

    Varun

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