[solved] Problem changing email address

Forum|Forum|5 years ago
March 5, 2020
2 replies
1072 views

Hey Adobe. I've been transferred about 10 times trying to simply change my email address and keep access to my documents. This is absolutely absurd. Not a single person I've spoken to knows what they're doing. Going on 24+ hours now.

[Title edited for question clarity and future forum search... Mod]

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Nancy OShea

Community Expert

I'm not sure what all this fuss is about. You don't need customer care.

Log-in to your account below. Scroll down to Account Name and Email.

https://account.adobe.com/settings

Nancy O'Shea— Product User & Community Expert

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Scott ContractingAuthor

Participating Frequently

After asking the agent not to transfer me, guess what happened? Transferred to someone else who asked me for the 11th time what the problem is. Come. On.

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Scott ContractingAuthor

Participating Frequently

Trasnferred AGAIN. This is comical at this point. How can such a large company have such terrible service? This is pathetic.

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Scott ContractingAuthor

Participating Frequently

24 hours later I've successfully gotten access to my documents again. Not a single person I've spoken to knows how many times I've talked to an agent or what I said to them. Unreal.

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