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vsr_saravanan
Participant
September 15, 2017
Answered

Something went wrong initializing Creative Cloud Libraries when network connection changes

  • September 15, 2017
  • 6 replies
  • 5441 views

I'm seeing this error "Something went wrong initializing Creative Cloud Libraries" in all CC applications (photoshop,Indesign, Illustrator etc) when I connect my laptop from home. It works fine when my laptop is connected to work network. I have Creative Cloud Trial on Windows 64 bit Enterprise edition. I followed the steps in Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products and several other steps suggested in the forums for the error and the issue is not resolved yet. Anyone faced this issue and solved it, please let me know the solution. Thanks.

    This topic has been closed for replies.
    Correct answer vsr_saravanan

    I got to make it work by following the below steps.

    1. I connect to my home network.

    2. Sign out of Photoshop (or whatever the application).

    3. Disconnect the network.

    4. Start the Photoshop (or whatever the application).

    5, The libraries panel now ask me to sign in.

    6. Connect back to the network.

    6. I Signin via (Help -> Signin) of Photoshop.

    7. The libraries are getting loaded now.

    Note: This is not a solution. I have to do this everytime I open the application.

    6 replies

    the_dudes
    the_dudes
    Inspiring
    March 19, 2020

    New solution from adobe help: https://community.adobe.com/t5/get-started/creative-cloud-libraries-stopped-working/td-p/9944996?page=1

    toryk62
    toryk62
    Participant
    September 5, 2018

    I've been having this problem for weeks. I've noticed the frequency increased once we went to MacBooks in my department and our network admins put multiple user accounts on our machines. I've had two remote sessions with Adobe tech support and the both have followed the same sequence of steps. Here is the sequence copied and pasted from the technician's email to me after I requested that it be supplied to me step by step:

    Hi Tory,

    Here are the steps I have tried today on remote session mentioned below:

    1. log out of Creative Cloud quit all Adobe programs
    2. 2.Quit all Adobe Process from Activity Monitor
    3. 3.Then Rename the ExMan.db  to ExManold.db   file from /Library/Application Support/Adobe/Extension Manager CC/Configuration/DB (
    4. Now Rename the contents of the OOBE to OOB.old folder: /Library/Application Support/Adobe/OOBE
    5. Installed Application manager : http://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438

    1. 6.Then Launch any Individual app and sign in.

    And the related article is : https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Thanks & Regards,

    Nitika Bhowmick| Technical Support Consultant , Customer Care | Customer & Employee Experience | Adobe Systems

    I'm assuming that the Library panels will work for a day or two and then will stop again.

    I asked the support staff if Adobe will be issuing a fix for this and they responded by telling me that they haven't had "many instances" of this issue. I don't understand how that statement could be made after searching through the Community Support Forums and reading the many incidents of the same issue being reported by other users. Out of curiosity, is anyone else working on a Mac that uses multiple system user accounts?

    Hope this is useful.

    franziska72
    franziska72
    Participant
    July 14, 2018

    Same problem.... I made like  vsr_Saravanan said and it works, but everytime I open Illustrator (or whatever adobe app) I have to make it again...

    So bad..

      J
      jaydevb
      Participant
      April 7, 2018

      Same problem with me, even technical person from Adobe Support has worked remotely on my computer for two days, still not working

        S
        stephanie_choy
        Participating Frequently
        July 10, 2018

        Was this ever fixed for you? I'm on day two of no Libraries and I've tried every solution Adobe suggested.

          V
          vsr_saravananAuthorCorrect answer
          Participant
          September 16, 2017

          I got to make it work by following the below steps.

          1. I connect to my home network.

          2. Sign out of Photoshop (or whatever the application).

          3. Disconnect the network.

          4. Start the Photoshop (or whatever the application).

          5, The libraries panel now ask me to sign in.

          6. Connect back to the network.

          6. I Signin via (Help -> Signin) of Photoshop.

          7. The libraries are getting loaded now.

          Note: This is not a solution. I have to do this everytime I open the application.

            G&F Productions Inc
            G&F Productions Inc
            Participant
            December 29, 2017

            Did all of that and then some. One the desktop it is working half way and I have to pull things from the library on the desktop, save it on the network and load it on my laptop to do what I have to do. This started last week for me. Checked firewall, plugged into the network, zapped the folders and still not working. EVen did the step Adobe published and still not working. Spent about 6 hours till I just go between two systems which is not good for my workflow.

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              September 15, 2017

              Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

              V
              vsr_saravananAuthor
              Participant
              September 16, 2017

              I followed all the steps still facing the same error. The error doesn't occur when I'm connected via the work network. As soon I get connected to my network at home, the error occurs.

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