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Participating Frequently
November 10, 2015
Answered

something went wrong initializing creative cloud libraries

  • November 10, 2015
  • 1 reply
  • 3851 views

I have seen that this issue has come up a lot but none of the solutions are working for me. I have tried many times to kill the CCLibrary process. The only thing I have yet to try to to reboot my computer.

Mac - El Capitan
PS CC

This topic has been closed for replies.
Correct answer Brett N

Yeah, I know how to use google. :-)


Nothing has worked.


Try disabling File Sync in the Creative Cloud desktop app. Then sign out of your account from within Photoshop (Help > Sign Out). This should also sign you out of the CC desktop app as well. Verify this. If you are not signed out, sign out. Close all Adobe applications, this includes all of the apps that run in the background and that you only see in the Activity Monitor (anything that begins with "Adobe" or "CC" in the name, but also things like CoreSync). From here, remove* the following:

/Users/[user name]/Library/Application Support/Adobe/Creative Cloud Libraries (the entire contents)

/Users/[user name]/Library/Application Support/Adobe/OOBE/opm.db (just the file)

Reopen the CC desktop app and sign in again. Go to the Assets tab, select Files and enable Sync. Open Photoshop and test Libraries.

*you can rename, move, or delete these items

1 reply

Community Manager
November 10, 2015

Hi Tony.Smith.verical,

Apart from Photoshop , do you get the same error message in other application as well ?

Also please Close Photoshop , Sign out of Photoshop , then end the process for CCLibrary and Creative Cloud,

Open Creative Cloud, sign in again, and then see if you are able to see the Library or not ?

Regards,

Tanuj

D1rew0lfAuthor
Participating Frequently
November 10, 2015

The error is in Illustrator as well.

I have tried your suggestion several times in various orders. Still broken.

Community Manager
November 10, 2015

Moving to the Correct Forum.