Spark video project corrupt

[marciab70235597]

Hi,

Not sure if anyone has experienced this issue, but it happens to me a lot. I'm using spark for many projects and this particular issue only occurs when creating videos.  text becomes garbled. I can change browsers, restart. it persists. I change themes and it goes away for a while but comes back......... + I CAN'T ATTACH A REALLY SMALL FILE TO SHOW THE PROBLEM! IT'S 41KB AND WELL UNDER THE MAX FILE DIMENSIONS. THIS IS SO FRUSTRATING! I also got a 400 error.

[Kanikas]

Hi Marcia,

For any Spark related issues, kindly submit a request under the link shared:

https://adobespark.zendesk.com/hc/en-us/requests/new

Hope this helps!

Thanks

Kanika

[kglad]

because there's no spark forum (yet), this is the best you can do (https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark) and contact support.

[marciab70235597]

I tried to submit my problem using the link above. I don't know if I was successful. This is really frustrating. your website runs you in circles and gives zero indication if the outreach was successful or not

[marciab70235597]

the website DOESN'T WORK! IT DOES NOT SUBMIT MY REQUEST!

[marciab70235597]

The issue is Raleway font. go into your brand and switch the font out.