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AntonZuev
AntonZuev
Participant
January 18, 2017
Answered

Spinning wheel under apps tab on Creative Cloud

  • January 18, 2017
  • 2 replies
  • 1180 views

Hi! After installing the application, I try to run. Application window opens with authorization. After you have made to the data begins to rotate round light and nothing happens. I tried absolutely all methods to correct this problem, proposed on the Adobe pages. What should I do?

This topic has been closed for replies.

2 replies

marink32696977
marink32696977
Participant
January 18, 2017

Correct me if I'm wrong - you click one of the programs (photoshop etc...) to open it and then you wait and nothing happens "please wait for a moment" window pops and that is it? Nothing opens ones or ever? 
If it is the case I have the same problem... Looking for a way to contact the support directly now. lost a whole week of work, because of this

AntonZuev
AntonZuevAuthor
Participant
January 18, 2017

no. I try to load it creative cloud app which should be available all the applications to be installed. but instead there is a white rectangle in it to spin indicator.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 18, 2017

is this the problem, Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2017

have you installed the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

if yes, did it install without problem?  and if yes, does it open without problem?

have you installed any programs using the cc desktop app?

if yes, do any open without problem?

AntonZuev
AntonZuevAuthor
Participant
January 18, 2017

Yes, I installed cc from the official site. First there were problems with the installation, but following the instructions on the Adobe all happened. No applications can not install because the application fails to launch. Opens window applications and is rotated continuously load indicator.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 18, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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