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Participant
May 16, 2019
Question

Startup Utility Failure on iMac

  • May 16, 2019
  • 1 reply
  • 225 views

Every morning my iMac encounters the following error message and often completely crashes in the afternoon.

Note the Applications Path is Adobe Application Manager.  Has anyone figured out to stop this?

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1 reply

kglad
Community Expert
Community Expert
May 16, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials