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Still getting error code 189

Forum|Forum|8 years ago
March 28, 2017
1 reply
14756 views

Hi
I have freed up space, reinstalled the creative cloud app and I still get error code 189.
Where should I go from here? Cannot find anything on the forums and if you find any, please point me in the right direction!

This topic has been closed for replies.

Correct answer kglad

Gigabytes.

if you have win 7 or better, or mac 10.10 or better,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

kglad

Community Expert

if it's in english, attach a screenshot of the error.

otherwise quote it.

S

slicemeacakeAuthor

Participant

"

Exit Code: 189

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Total size required for installation is '1253721362' bytes, but only '490573824' bytes are available on the installation directory

FATAL: Error occured in install product workflow with error code 189 error message 1253721362#@#490573824

-------------------------------------------------------------------------------------

"

kglad

Community Expert

is that correct? you only have 470mb free on your c drive?

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