Still in trial after joining a Creative Cloud member

Report · Dec 10, 2018

I joined the Creative Cloud membership 7 days ago and the payment was successful, but the 2019 version of the app is still in beta. 2018 or older does not have this problem

I purchased "Creative Cloud Student and Teacher edition (one year)" on Adobe.COM.

I have confirmed that the login account is a purchase account and the Creative Cloud desktop application does not display a purchase or trial prompt.

[moderator edited image to hide private data]

Report · Dec 10, 2018

Please take a look here: Stop Adobe Creative Cloud from opening in trial mode after purchase

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

In Response To AxelMatt · Dec 11, 2018

I have tried it and it has no effect.

In Response To Lineeks · Dec 14, 2018

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer