Skip to main content
esthyniet
esthyniet
Participant
November 16, 2016
Answered

Stuck at 99% downloaded with Indesign CC 2017

  • November 16, 2016
  • 2 replies
  • 6700 views

Hello,

I am having this issue:

I have successfully installed Photoshop and Illustrator but with Indesign no luck. I always get stuck on 99%. From pressing button Install, it jumps directly to 99% and then creative cloud notification appears : "you have successfully installed indesign". Unfortunately, after this Indesign goes back to list of applications available to install. I had a trial version of Indesign but i removed it before trying to install the complete version.

Please let me know what can be wrong.

Thank you

This topic has been closed for replies.
Correct answer kglad

restart your computer and then check the installation directory to see if id is installed and working.

2 replies

@connect-cx
@connect-cx
Participant
December 29, 2016

I have the same problem, and this does not resolve it. Should I un-install the CS software, then re-install it?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 16, 2016

restart your computer and then check the installation directory to see if id is installed and working.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 29, 2016

what does your cc desktop app show after restarting your computer?

@connect-cx
@connect-cx
Participant
January 7, 2017

Did you ever find a full solution for this, I'm having the same. I can install the 2015 version but as soon as I run the update it goes from 0% to 99% then drops out of the list like it's never been installed before. Funny thing is I've had this working on this system before, I'm running Mac OSX Sierra on an iMac.  It was behaving very strangely, so I still haven't updated the system on my other CPU just incase Adobe haven't sorted out these gremlins yet. I need this for work, maybe they should spend less time and energy developing lesser apps and make these standard ones work better.


The kglad solutions worked, I would suggest you do the same. Yeah, this was a total pain and it corrupted the one file I needed to have while on the road, but inconvenience aside, my InDesign is working perfectly now.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices