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KingMob93
KingMob93
Participating Frequently
December 21, 2017
Answered

Student price now at 50 bucks...

  • December 21, 2017
  • 3 replies
  • 3207 views

I am in my final year of school.
My plan started at $19.99. I knew that was a one year promotional price. No biggie.

Then next year....$31.04...thought, well, that's a fairly big jump, but doable.

I'm in my final semester of school and just get an email that it's time for my annual year long renewal...

It went up to FIFTY bucks. For a student license...over DOUBLE the first year.

It is literally now the exact same price as the standard sub.

With this going on I am going to spend my last $30 month resaving things so I can open them in the older standalone versions.

I love the reason for price increase...currency fluctuations? I didn't realize the US dollar was having so many problems.

This is absolutely ridiculous.

This topic has been closed for replies.
Correct answer ProDesignTools

I initially mentioned that currency/exchange rates are a reason given to explain price increase.
I also said I am from the US but that was in the other thread. Sorry for the confusion. I'm replying via email and new to the forums, and I have to say the forums are not the most new user friendly thing in the world.

Someone else gave me the advice of contacting them via their twitter account as that can actually be more helpful.

It's also now updated in my actual account page that my next billing cycle is also for the increased rate, so it confirms the email account as well.

Out of curiosity, do you actually work for adobe or just a, for lack of better term, a senior member of the community?


The latter, thanks. But don't think many folks on the Forums have ever seen anything like what you describe... In USD, the regular (max) student price is $29.99/mo.

What you report is highly unusual, so we would be grateful when after you figure out what happened and Adobe corrects it, if you could drop back here and let us know what transpired and how it turned out. Thanks!

3 replies

E
epavichevich
Participant
March 5, 2020

I just ran into this exact same issue - after years of being a verified student/teacher, the price jumped to $49.99 from $29.99 (we're talking multiple years of CC membership).

I contacted support and after a very frustrating conversation, the person 'helping' me said that the price for students is $19.99 for year one, $29.99 for year two, and $49.99 after that.  

 

I said "So you're telling me there is NO student discount after the second year?"  And he repeated the information above.  I then copied and pasted text from Adobe's pricing website ($19.99 / $29.99).  Then he said that that informational was only for introductory to student pricing and that student pricing was now $49.99 for me.  I told him that's the regular price and re-iterated - "So you're tellin gme there is NO student discount after the second year?"  He said that it was $49.99.

 

Extremely disappointed with the service, lack of clarity, and the information on the website which stands in contradiction to what their support staff are relaying to consumers. He "did me a favor" and put me back at the student price for a year.  Like the person that started this thread, I am verified as a student/teacher - and the support never disputed that with me.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
March 5, 2020

Get back in touch with support and demand to speak to a supervisor. The $29.99 price for students and teachers is what you should be paying. There is no jump to $49.99.

 

Terms & Conditions for Student/Teacher subscription: https://www.adobe.com/offer-terms/ccm_ste_offer.html

 

At the end of your offer term, your subscription will be automatically billed at the then standard subscription rate, currently at US$359.99/year (US$29.99/mo) (plus applicable taxes/VAT/GST) unless you elect to change or cancel your subscription. Offer not available to OEM, commercial or volume licensing customers.

 

Note that this doesn't mean the subscription will never go up, since it refers to the "then standard subscription rate". However, the standard rate right now is $29.99/month, and the CSR you talked to needs some retraining or did not understand that you are eligible for this plan.

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
December 21, 2017

richardh73085391 wrote:

It is literally now the exact same price as the standard sub.

This is not the case – the prices are not the same... Adobe's education discounts are still available and have not gone away.

If you're still in school, then you should be able to re-confirm your eligibility to retain the educational discount.

In other words, at each year's renewal, customers need to prove still being a student or teacher to continue to benefit from the lower pricing.

KingMob93
KingMob93Author
Participating Frequently
December 21, 2017

Well, I'm glad you think that's the case, but it isn't.

My student information is completely current. I double checked that as that was my very first thought, and have done it every semester.

The email clearly states this:

So, I am not sure how much more clearly it could be that it is now $49.99 per month for me.

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
December 21, 2017

Sorry, your posts are unclear. Previously, you mentioned "currency fluctuations" being given as a reason for the price increase. However, that is not stated in the notice you shared.


At the same time, your posts seem to imply you are in the U.S. If so, and if your current student eligibility is confirmed with Adobe, then the content of the email you posted is not accurate. It is absolutely not the case that the price for any eligible customer for the Student & Teacher Edition is $49.99/month.

To resolve this, please contact an Adobe Customer Care representative at the link given in your email, or via the page below:

https://helpx.adobe.com/contact.html

Apologies for the inconvenience, but posting further here will not resolve the issue.

Ned Murphy
Ned Murphy
Legend
December 21, 2017

My first guess would be that you have not yet pursued reinstating your student status for the coming subscription, so it jumps up to the normal price.

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